Contact us
To contact us, please call us on 01744 23677 or complete the quick question form.
Please note that we always reply to emails but please check your spam filter.
Address
Corner Dental Practice
146 Duke Street / Atherton Street
St Helens
Merseyside
WA10 2JL
Telephone
01744 23677Location Map
QUICK QUESTION?
Complaints Policy
If you had NHS dental treatment (including NHS treatment that you paid for)
1. The quickest and simplest way to resolve the problem is to contact the practice, and we will try to sort it out there and then.
If this doesn’t solve the problem to your satisfaction, ask for a copy of our complaints procedure (link below). You can get help from an NHS Complaints Advocate. Contact your local Healthwatch to find out who provides Independent Health Complaints Advocacy in your local area.
2. If you would rather not go directly to the practice, you can contact NHS England instead. NHS England is responsible for commissioning NHS dental services.
3. If you are not happy with the way in which your formal complaint was handled (either by the us or NHS England, if you chose to go to them) you can go to the Parliamentary and Health Service Ombudsman (PHSO) . The Ombudsman makes the final decision on complaints that have not been resolved by the NHS in England.
You can find more information about the NHS complaints process, what to expect from it, and other ways to give feedback, on the NHS Choices website.
If you had private dental treatment
1. The quickest and simplest way to resolve the problem is to contact the practice, and we will try to sort it out there and then.
If this doesn’t solve the problem, ask for a copy of the complaints procedure (link below).
2. If you have already made a formal approach to the practice, and the problem has not been resolved, you can contact the Dental Complaints Service (DCS).
The DCS provides a free and impartial service to help private dental patients and dental professionals to settle complaints about private dental care fairly and efficiently.
The DCS can deal with your complaint if you would like an apology, a refund or a contribution to the cost of further treatment. They cannot deal with claims for compensation, or with complaints about dental plans.
If your private treatment was through a dental plan, you should contact your plan provider as they will have a complaints process.